An AI wave is poised to transform healthcare with examples ranging from supercomputers identifying hard-to-diagnose cancers; robots assisting surgeons with complex procedures; and chatbot therapists supporting patients with cognitive behavioural therapy. Increasingly, it seems as if artificial intelligence will offer new doors into the healthcare system and suggest new pathways for both patients and physicians to follow.

But up until now, there’s been a missing component in healthcare’s AI conversation: the voices of patients themselves. To get answers, Syneos Health Communications™ surveyed approximately 800 European and American patients in three disease areas—atrial fibrillation, Type 2 diabetes, breast cancer—and approximately 200 caregivers for people with Parkinson’s disease. In an online survey and in follow-up focus groups, we asked patients about their expectations and concerns around the potential role of AI in diagnosis, treatment and support in their day-to-day lives. The findings present a unique window onto patients’ hopes and fears in an age of ever-increasing accelerations. 

Click below to download our 2018 AI Report, that lays out the survey results coupled with additional insight from follow-up focus groups exploring current ideas, expectations and concerns about AI from these patients and caregivers.

Additionally, access below our perspectives on the healthcare-AI landscape.