Voices of inVentiv:

Chris Iafolla
Head of Digital & Social Strategy
Chris.iafolla@inventivhealth.com

They say that when it comes to success, why reinvent the wheel?

Facebook has certainly taken this saying to heart and has been

testing Snapchat-like updates that allow users to share photos

and videos instantly with their friends.

Today Facebook announced it would begin rolling out a new suite

of Snapchat-like tools to all iOS and Android Facebook app users.

The update consists of three features:

  • Facebook Camera—a Snapchat similar camera that will allow users to decorate their photos and videos with filters, masks (Facebook’s version of lenses) and other animated effects
  • Facebook Stories—this feature will let users share multiple photos and videos as part of a visual collection that will be viewable for 24 hours. Stories will appear at the top of the News Feed (but not in your actual timeline)
  • Direct—a dedicated space for messages exchanged via the new in-app camera. When a user takes a photo within Facebook Camera, they can then add it to their story and share it in their News Feed or privately message it to another user via Direct. Photos and videos shared on Direct will disappear after they’ve been viewed, however they can be replayed once.


What This Means for You

You may recognize these features as being very similar to changes

Facebook has already implemented on Instagram (and elsewhere),

but with more than 1.7 billion users, major changes to Facebook

functionality are always news and can have a large impact on

how we execute campaigns.

When creating Facebook content, we will now have a choice between

creating long-lasting text and link-based content for the timeline, or

short-lasting visual content for Stories. As audiences demand more

engagement and authenticity from brands, Stories gives us a new way

to put a face or a voice to a brand. Since Stories are not permanent

additions to the timeline, they offer a little more leeway to try out new

things without having to worry about overcrowding users’ News Feed,

losing likes or lowering engagement.

Stories have a more spontaneous and direct feel than timeline posts as

they are so visual. They feel more rooted in a specific time and place,

and can convey the sense to a user that he or she is right there with you.

Some examples of the types of Stories that brands could create to take

advantage of these features include:

  • Behind-the-scenes content: Create a story recapping activities at an event (e.g., advocacy walks, medical meetings, or company activities) and update it with new images in real-time
  • Longer narratives: Since multiple images can be strung together, it will become easier to tell more complex stories on Facebook
  • Takeovers: Similar to an Instagram takeover, a brand could work with an influencer or HCP to help develop “first person” content for a day to post on the account’s behalf. This could provide an opportunity for HCPs or caregivers to contribute without constantly posting to the account’s feed and account owners would never have to relinquish control of the account as the all the content can be
  • pre-approved.

While Facebook isn’t monetizing stories yet, we expect at some point

they’ll offer us the opportunity to advertise between stories or sponsor masks.

Chris is head of inVentiv Health Communications’ digital and

social strategy group where he shapes social and digital offerings

to provide clients with effective, valuable and compliant strategies

for the highly regulated healthcare industry. With more than 10 years

of experience exclusively in digital and social health, he serves as

a senior strategic counselor to clients adopting and executing

new channel strategies.

About the Author:

As Associate Director of Innovation, Linda is part of a team that uncovers consumer trends and puts them to work to break through the barriers of old thinking, ask “what could be” for clients, and create entirely new possibilities for healthcare experience. She is responsible for championing innovative thinking through the development of authentic content creation, design and execution. Linda is an award winning Art Director with 8 years of agency experience. She has worked with Fortune 500 companies such as Phillip Morris, Always, Tampax, Vicks, Crest, Herbal Essences, Vidal Sassoon, Target, CVS + Kroger as well as familiar healthcare brands such as Eli Lilly, Alboab Botox, Uloric, Hectoral, Zipsor, American Red Cross.