Hanover, NH — Ok, maybe not into a bar. But, it looks like they’ve been working together to crack the code on making prescription drug information more useful to consumers.

The project started years ago at Dartmouth Medical School. It was fueled by a frustration with direct-to-consumer pharmaceutical advertising. Or, more specifically, with what people take away from that advertising. The faculty’s patients were attracted to the promises of pharma ads – like making it easier to fall asleep or easing depression – but the “huge laundry lists of side effects” and other fine print that followed overwhelmed any deeper comprehension.

Worse, the way the fine print of pharma works, even people who read all the details were more likely to be exposed to minor side effects than to the true effectiveness of the drug.

So, they set out to rethink fair balance – simplifying the content and delivering detailed benefits with more stratified risks.

Their goal was to make it as easy to understand the health impact of drug as it is to understand the diet impact of a bag of potato chips.

Dr. Woloshin and Dr. Schwartz took the results of two randomized trials on how well drug fact boxes worked on several hundred people to the FDA. The studies indicated that most people presented with comparative risk and benefit information were able to identify the more effective of two drugs. The results held for random samples as well as for special populations, like people with less than a high-school-level education.

The Department of Health and Human Services, FDA, and others are still considering the value of the boxes, but we love how Dartmouth’s design-thinking makes information useful, not just available. It reminds us of that brilliant redesign of medical test results that Wired commissioned. Wait, of course it does – the Dartmouth team was behind that big rethink, too! 

Posted by: Leigh Householder

photo credit: Will Montague via photopin cc

About the Author:

As Managing Director of Innovation and Insights for Syneos Health Communications, Leigh is responsible for building and scaling a global team of healthcare experts who together help life science leaders better understand the complex lives, influences and expectations of their customers. Specifically, they uncover actionable insights that fuel empathy and creativity; lead co-creation events that let marketers learn from peers, trends, and new possibilities; and help clients identify the most valuable and useful new customer experiences to create.

Leigh has worked with Fortune 1000 companies to craft their digital, mobile, social and CRM strategies for nearly 20 years.She’s worked for category-leading agencies in retail, public affairs, B2B technology, and higher education. Prior to moving to Syneos Health Communications, she held several leadership roles at our largest agency, GSW.  There, she founded an innovation practice fueled by the zeitgeist and spearheaded digital and innovation thinking across the business.

Leigh has taken a special interest in complex healthcare products that can change lives in meaningful ways. She was recently a strategic lead on the 3rd largest launch in pharmaceutical history: Tecfidera. Before that she had keys roles with Eli Lilly Oncology, Abbott Nutrition, Amgen Cardiovascular, and Eli Lilly Diabetes.

A critical part of Leigh’s work is trends and new ideas. Every year, she convenes a group of trend watchers from across our global network to identify the shifts most critical to healthcare marketers. This year, she led over 250 experts to experts to focus on the most important changes in the commercial, consumer, marketing, digital and healthcare landscapes. (See reports at trends.health)

Leigh is a sought-after writer and speaker. Recognized as one of the most inspiring people in the pharmaceutical industry by PharmaVoice and Top 10 Innovation Catalysts of 2017 by MM&M, Leigh also was recognized  as a Rising Star by the Healthcare Businesswomen's Association (HBA) for her overt passion, industry thought leadership and significant contributions in new business, strategy and mentoring.