Las Vegas, NV – Looking back over my notes on CES, I realized there was a common thread to some of the talks that weren’t really focused in this particular direction. Caregivers are being talked about more and more because of the huge relevance they are having in all levels of healthcare. There was an interesting panel that focused on what happens when caregivers are interviewed about what they need from the healthcare industry, more specifically in terms of what they need during their daily routine. Caregivers often describe solutions on schedule. They have “no time.” After that they mention “wicked problems.” These wicked problems are things like toileting or bathing or forgetting to eat. So the question becomes why aren’t we addressing these “wicked problems.” Often the answer is that they just aren’t that easy to innovate against. Solving someones scheduling issues are much more direct. Designers can build calendars and create notifications and so on. But what do you do about a loved one that get’s out of the bed in the middle of the night and starts wondering, and what if they fall? These wicked or bigger problems need to become part of the focus when we try an innovate solutions. Hopefully product designers will think about the entire ecosystem they are solving for and help restore dignity to patients and to their caregivers who are dealing with these unsolved issues.