San Francisco, CA– The CRM giant, Salesforce, has unveiled a cloud-based platform that is tailored specifically for healthcare providers and patient data. Their aim is to help healthcare organizations seamlessly manage patient relationships with the ever-changing patient expectations. Although Salesforce’s chief medical officer, and head of Healthcare and Life Sciences says that Salesforce has been in the healthcare space from the beginning.
“Healthcare providers face a significant challenge. To deliver the best patient care possible, they rely on data sitting in multiple systems. These include EMRs, lab systems and imaging applications, often across multiple data centers and in the cloud,” Ross Mason, founder and vice president of product strategy for MuleSoft, who worked with Salesforce on the new product, said in a statement.
The Salesforce Health Cloud is set to offer an all-encompassing and in depth view into:
- patient demographics
- lifestyle information
- current conditions
- scheduled appointments
- lab results.
The platform will also offer customizable metrics and dashboards to help healthcare providers stay focused on what’s most important, as well as give them easy access to all of their patient’s data on the fly.
Beyond the standard patient details, the Salesforce Health Cloud will also be working to provide valuable insights into who inside and outside of the hospital has been working with a specific patient. This extra caregiver support offers auto-alert systems to warn caregivers of time-sensitive concerns such as missed appointments. And it will also be using Salesforce’s own “Chatter” social networking tool to aid in ongoing collaboration.